Refund policy
Return & Refund Policy
At Medaione Store, customer satisfaction is important to us. Due to hygiene and product safety reasons, we do not accept returns of opened or used beauty and personal care products.
However, if your order arrives damaged, defective, or incorrect, we will gladly review the issue and provide an appropriate solution, including a replacement or refund when applicable.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at:
To help us resolve the issue as quickly as possible, please include:
- Your order number
- Proof of purchase
- Clear photos or videos showing the issue
- A brief description of the problem
Once reviewed, we will determine the most appropriate solution, which may include a replacement or refund.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns for:
- Opened or used beauty and personal care products
- Items returned due to change of mind
- Products that are not defective or damaged
- Gift cards
- Final sale or clearance items
Exchanges
We currently do not offer direct exchanges. If you would like a different product, please place a new order through our store.
Approved Refunds
If your refund request is approved, the refund will be issued to your original payment method.
Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.
If you have not received your refund within 15 business days after approval, please contact us at:
Contact Us
If you have any questions regarding returns, refunds, or damaged items, please contact our support team: